Help Center
Find answers to your questions and get the support you need for your next adventure.
Booking Guide
Discovery & Search
Browse thousands of curated experiences and find your perfect adventure using our smart filters.
- check_circleFilter by destination
- check_circleSort by price & ratings
- check_circleSave favorites
- check_circleGet recommendations
Promo Codes & Cart
Apply exclusive discounts and manage your bookings with our easy cart system.
- check_circleApply promo codes
- check_circleView discounts
- check_circleEdit bookings
- check_circleShare with friends
Checkout & Security
Complete your booking securely with multiple payment options and fraud protection.
- check_circleSecure payment
- check_circleMultiple methods
- check_circleInstant confirmation
- check_circleReceipt saved
Payment Methods We Accept
We support multiple secure payment options for your convenience. All transactions are encrypted and protected.
Bank Transfer
Direct transfer to our secured account
Credit Card
Visa, Mastercard, American Express
E-Wallet
GCash, OVO, Dana, Grab Pay
Buy Now Pay Later
Flexible installment options available
Account & Security
New Account Registration
Getting started with TREVTHA is simple
- 1Visit our website or download the app
- 2Click 'Sign Up' and enter your email
- 3Create a strong password
- 4Verify your email address
- 5Complete your profile
Password Recovery
Forgot your password? No problem
- 1Click 'Forgot Password' on login page
- 2Enter your registered email
- 3Check your inbox for reset link
- 4Click the link and create new password
- 5Log in with new password
Two-Factor Authentication
Enhance your account security
- 1Go to Account Settings
- 2Select 'Security Settings'
- 3Enable 2FA
- 4Choose verification method (SMS/App)
- 5Confirm with verification code
Cancellation & Refund Policy
Free Cancellation: Cancel any booking up to 14 days before your experience date for a full refund.
7-14 Days Before: 50% refund on cancellations within 7-14 days of your booking.
Less Than 7 Days: No refund for cancellations within 7 days of your experience.
Special Offers: Discounted bookings may have different cancellation terms. Check your booking confirmation.
Modification: You can modify your booking at no extra cost if the same experience is available on your new date.
Need to cancel or modify?
Contact our support team at least 24 hours before your experience for immediate assistance.
Still Need Help?
WhatsApp & Phone Support
Available Monday - Friday, 9 AM - 9 PM (Your Local Time)
+62 811 9999 8888
WhatsApp support available 24/7
Email Support
We typically respond within 24 hours
support@trevtha.id
For urgent matters, please call our hotline